SANARUS EDUCATION PTY LTD (“Company”) is committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions for requesting a refund from the Company.
1. Eligibility for Refund
1.1. The Company offers refunds on certain products and services, subject to the conditions mentioned in this policy.
1.2. Refunds are available for products and services that were directly purchased from the Company’s official website or authorized channels. Refunds for purchases made through third-party platforms or distributors will be subject to the refund policies of those entities.
1.3. Refunds may only be requested within a specific timeframe, as mentioned in the applicable product or service description or as communicated by the Company.
2. Products and Services Exempt from Refunds
2.1. The following products and services are exempt from refunds:
a) Digital products or services that have been accessed, downloaded, or consumed by the customer.
b) Products or services that were discounted or purchased during a promotional period, unless explicitly stated otherwise.
c) Courses or programs where the customer has completed a substantial portion or all of the content.
d) Customized or personalized products or services that cannot be resold or reused.
3. Refund Requests
3.1. To initiate a refund request, the customer must contact the Company’s support team through the designated channels mentioned on the Company’s website.
3.2. The refund request must include the following information:
a) Customer name
b) Order number
c) Product or service details
d) Reason for the refund request
3.3. The Company reserves the right to request additional information or documentation to process the refund request.
4. Refund Evaluation and Processing
4.1. The Company will evaluate each refund request on a case-by-case basis and determine its eligibility based on the criteria mentioned in this Refund Policy.
4.2. If the refund request is approved, the Company will process the refund within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
4.3. In the event that the refund cannot be processed to the original payment method, the Company may offer an alternative refund method, such as store credit or a different payment method, at its discretion.
5. Changes to Refund Policy
5.1. The Company reserves the right to modify or update this Refund Policy at any time. The updated policy will be effective immediately upon posting on the Company’s website.
5.2. Customers are encouraged to review the Refund Policy periodically to stay informed about any changes.
6. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us:
SANARUS EDUCATION PTY LTD
Australian Company Number 668 206 620
Phone: +61 0403635695
Please note that this Refund Policy is for informational purposes only and does not constitute a binding agreement between the Company and the customer. For complete terms and conditions governing the purchase of products and services from the Company, please refer to the applicable Terms of Service or End User License Agreement.